Contact Us - loverosyjewel.com
Welcome to the Contact Us page of loverosyjewel.com . We value your feedback, inquiries, and concerns, and we are dedicated to providing you with exceptional customer service. Please review our Contact Us terms to understand how to reach us and how we handle your communications.
1. Customer Support
1.1 Email Support
Our customer support team is here to assist you with any questions or issues you may have. You can reach us by emailing info@loverosyjewel.com. Please include relevant details such as your order number, name, and a detailed description of your inquiry for a prompt and efficient response.
1.2 Support Hours
Our customer support hours are Monday to Friday, from 9:00 AM to 6:00 PM (local time). Responses to emails received outside of these hours will be addressed during the next business day.
2. Product Inquiries
2.1 General Product Inquiries
If you have questions about our products, such as materials used, sizing, or customization options, our customer support team is happy to provide detailed information. Please include the specific product name or code in your inquiry for accurate assistance.
2.2 Personalized Product Inquiries
For personalized product inquiries or custom orders, please provide detailed specifications and preferences. Our team will work with you to ensure your unique requirements are met.
3. Feedback and Suggestions
3.1 Share Your Feedback
We welcome your feedback and suggestions to help us improve our services and product offerings. Feel free to share your thoughts on your shopping experience, product quality, or any other aspect you believe could be enhanced.
3.2 Use of Feedback
Your feedback is valuable to us, and we appreciate the time you take to provide it. We may use customer testimonials and reviews (with consent) to improve our marketing efforts and assist other customers in making informed decisions.
4. Media and Collaboration Inquiries
4.1 Press and Partnerships
If you are a member of the media or interested in collaborating with loverosyjewel.com, please contact our press and partnerships team at info@loverosyjewel.com. We are open to collaborations, sponsorships, and partnerships that align with our brand values.
4.2 Media Inquiries
Media inquiries may be directed to our designated media contacts, and we will do our best to respond promptly to interview requests, product features, and other media-related inquiries.
5. Privacy of Communication
5.1 Confidentiality
Your privacy is important to us, and all communications with our customer support team will be treated confidentially.
5.2 Information Sharing
We will not share your personal information or the details of your inquiry with third parties without your explicit consent, except as necessary to address your specific request.
6. Response Time
6.1 Prompt Responses
We strive to respond to all customer inquiries within 24-48 business hours. During peak periods or promotions, response times may vary, but we are committed to addressing your inquiries as quickly as possible.
7. Social Media Contact
7.1 Connect on Social Media
You can also reach out to us on our official social media channels. Follow us on Instagram and Facebook for the latest updates, promotions, and to connect with our community.
7.2 Order-Related Inquiries
While we monitor our social media channels regularly, for order-related inquiries or sensitive matters, we recommend reaching out to us through the official loverosyjewel.com email address for a more secure and direct response.
8. Changes to Contact Us Terms
8.1 Updates
loverosyjewel.com reserves the right to update these Contact Us terms. Any changes will be reflected on our website. By continuing to contact us or use our services, you agree to the most recent version of these terms.
9. Contact Information
If you have any questions or concerns about our Contact Us terms, please contact our customer service team at info@loverosyjewel.com.
Thank you for choosing loverosyjewel.com. We look forward to assisting you and providing an exceptional shopping experience.