Welcome to loverosyjewel.com !
Thank you for choosing our products. To ensure the best shopping experience, please read and understand our shipping policy and Terms of Service carefully before shopping.
1. Delivery Area
Our products currently support worldwide shipping. No matter where you are in the world, we’ll make sure your order arrives quickly and securely.
2. Delivery Time
2.1 Processing Time
Order processing time is usually 1-3 working days after order confirmation. During peak periods, processing times may be slightly extended, and we will do our best to process your order as quickly as possible.
2.2 Shipping Time
Shipping times vary based on your location and the selected shipping method. Typically, shipping time for orders is 7-21 business days. Please note that international shipping may be affected by factors such as local customs policies and weather, so specific delivery times may fluctuate.
2.3 Order Tracking
Once your order has shipped, you will receive an email with order tracking information. You can check the current location of your order at any time using the tracking number provided.
3. Shipping Policy
3.1 Free Shipping Offer
Our free shipping offer for all international orders will vary based on order amount or promotions. Please check the checkout page for information.
3.2 Freight Calculation
Shipping costs for international orders will vary based on destination, package weight, and chosen courier. On the checkout page, you can enter specific shipping information to calculate accurate shipping costs.
4. Lost or Damaged Orders
4.1 Lost Order
If your order is lost in transit, please contact our customer service team (info@loverosyjewel.com). We will work with the logistics company to investigate the loss and provide a refund or reshipment on a case-by-case basis.
4.2 Damaged Orders
Upon receipt of your order, please check immediately for any damage. If you notice any damage, note it with the courier when signing for delivery and contact our customer service team within 24 hours. We will provide a refund or reship depending on your specific situation.
5. Customs and Import Taxes
For international orders, additional customs fees or import taxes may apply. These charges are determined by the customs policies of the destination country and are beyond our control. You may be responsible for additional costs, so please check relevant policies in your country before purchasing.
6. Possible Delays
Due to force majeure factors, such as bad weather or emergencies, the delivery time of your order may be extended. In such cases, we will communicate with you and provide necessary support and solutions.
7. Contact Us
If you have questions about our shipping policies or need assistance, contact our customer service team (info@loverosyjewel.com). We’re here to ensure your shopping experience is pleasant and smooth.
Thank you for choosing loverosyjewel.com !
Note: We reserve the right to modify our shipping policy at any time. The latest policy will always be posted on our website.