Return policy

At our online jewelry store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to assist you with our hassle-free return policy. Please read the following guidelines regarding returns and exchanges.

1. Eligibility for Returns: We accept returns for items that meet the following criteria:

• The item is in its original condition, unworn, and free from any damages or alterations.
• The return is initiated within 14 days from the date of delivery.
• The item is accompanied by the original packaging, including any certificates or documentation provided.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team within the specified return period to notify us about your intention to return the item. Provide your order number and a brief explanation of the reason for the return.
• Our customer support team will provide you with a return authorization number (RMA) and further instructions on how to proceed.
• Securely package the item, including all original accessories and packaging, and clearly mark the RMA number on the package.
• Ship the item back to us using a traceable and insured shipping method. Please note that you are responsible for the return shipping costs.

3. Refund Process: Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued using the original payment method used for the purchase. Please allow 7 days for the refund to be processed and reflected in your account.

4. Exchanges: If you wish to exchange your item for a different size, color, or style, please contact our customer support team to discuss the available options. Exchanges are subject to product availability and may require additional fees if the new item has a different price.

5. Non-Returnable Items: For hygienic and safety reasons, certain items are non-returnable. These may include pierced earrings, personalized or engraved jewelry, and items marked as final sale. Please check the product description or contact our customer support team for clarification before making a purchase.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the specific circumstances.

7. Additional Information:

• We recommend that you carefully inspect your item upon delivery and report any discrepancies or damages to our customer support team within 3 days.
• Returns that do not meet the specified eligibility criteria may be subject to additional fees or denied.
• We reserve the right to refuse returns or exchanges that do not comply with our return policy.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are dedicated to ensuring your satisfaction and providing a positive shopping experience.